Porter Airlines
Purser, In-Flight Services
Montreal,QC - YUL
Ottawa,ON - YOW
Reporting to the Manager, In-Flight Services, the YUL Purser, In-Flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft.
Duties & Responsibilities
- Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight Attendants
- Responsible for control of the onboard service
- Responsible to monitor the performance of Flight Attendants
- Responsible to ensure Flight Attendant proficiency in their safety knowledge and that the highest standards of service are met on every flight
- Responsible to achieve a good comfortable working environment for the crew and a pleasant traveling experience for the passengers
- Responsible for In-Flight documentation pertinent to the flight
- Obtain necessary flight details and to relay this information to the flight attendant
- Carry out duties assigned by the Captain in matters concerning passenger safety and passenger relations
- Assume responsibility of the flight attendant while on assignments away from home base
- Responsible for the adherence of Porters Brand and Service Standards
- Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard
- Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations
- Any other duties assigned by Manager, In-Flight Services
Behavioural Competencies
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications
- Minimum of 19 years of age at time of employment
- Completion of secondary school
- Fluency in English and French is mandatory
- A minimum of one (1) to two (2) years of experience as a flight attendant is required
- Three (3) to four (4) years of experience working with the public in a customer service role is required
- Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D)
- Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process
- Ability to meet required medical standards (including a drug test)
- Previous work experience as an In-Charge Flight Attendant is considered an asset
- Proven leadership skills from prior work experience
- Superior communication and interpersonal skills
- Excellent process analysis and problem-solving skills
- Demonstrate a safety-first mindset
- Must successfully pass Initial Flight Attendant Training and maintain qualifications in order to operate as a Purser
- Must demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback
- Must have excellent safety and customer service knowledge
- Must have the ability to work independently and as part of a team
- Pursers may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of callout
- Must be able to work a flexible schedule, including weekends and holidays
Location
Montréal (Montréal-Pierre Elliott Trudeau International Airport - YUL)
Ottawa (Ottawa Macdonald-Cartier International Airport - YOW)
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.