Purser, In-Flight Services YTZ

Reporting to the Manager, In-Flight Services, the YTZ Purser, In-flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft.

 

DUTIES AND RESPONSIBILITIES:

Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight Attendants

Responsible for control of the onboard service

Responsible to monitor the performance of Flight Attendants
Responsible to ensure Flight Attendant proficiency in their safety knowledge and that the highest standards of service are met on every flight

Responsible to achieve a good comfortable working environment for the crew and a pleasant traveling experience for the passengers

Responsible for In-Flight documentation pertinent to the flight 

Obtain necessary flight details and to relay this information to the flight attendant

Carry out duties assigned by the Captain in matters concerning passenger safety and passenger relations

Assume responsibility of the flight attendant while on assignments away from home base

Responsible for the adherence of Porters Brand and Service Standards

Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard

Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations Any other duties assigned by Manager, In-Flight Services

BEHAVIOURAL COMPETENCIES:

Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. 

Teamwork: Working collaboratively with others to achieve organizational goals. 

Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers). 

Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. 

Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards

Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

QUALIFICATIONS: 

A minimum of one (1) to two (2) years of experience as a flight attendant is required

Three (3) to four (4) years of experience working with the public in a customer service role is required

Previous work experience as an In-Charge Flight Attendant is considered an asset

Proven leadership skills from prior work experience

Superior communication and interpersonal skills

Excellent process analysis and problem-solving skills

Demonstrate a safety-first mindset, 

Must successfully pass Initial Flight Attendant Training and maintain qualifications in order to operate as a Purser

Must demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback

Must have excellent safety and customer service knowledge

Must have the ability to work independently and as part of a team 

Mandatory COVID-19 Vaccination

LOCATION: Toronto (Billy Bishop Toronto City Airport - YTZ)