In-flight Service Assistant

Mirabel, QC

Nolinor aviation is seeking for an In-flight Service Assistant. The In-flight Service Assistant will work closely with the In-flight Service Manager in executing the regulatory responsibilities.

RESPONSIBILITIES:

• Enter and update all in-flight service data for cabin crew in the computer system
• Coordinate with caterers on menu and pricing for various destinations, and ensure that the budget and customer requests are met
• Create and maintain customer files
• Place meal orders and conduct post-flight follow-ups
• Participate in industry benchmarking to keep abreast of trends and best choices in the market
• Performs merchandise ordering and receiving
• Verify catering and merchandise invoices with the accounting department
• Work in collaboration with the sales department to ensure that the budget and client requests are respected
• Participate in the management of on-board service equipment
• Ensure the preparation of flights
• Support the check-in agent for the reception, check-in and boarding of passengers, as needed
• Support the check-in agent with the catering (inventory, ordering and receiving)
• Assist the In-Flight Service Manager in the daily management of cabin crew schedule
• Support the In-Flight Service Manager in all other related duties

REQUIRED SKILLS:BEHAVIOURAL COMPETENCIES :

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
• Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
• Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
• People Leadership: Assuming a leadership role in helping others achieve excellent results.
• Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

QUALIFICATIONS :

• Have three (3) to five (5) years of experience in management support
• Have three (3) to five (5) years of experience in the aviation sector
• Experience as a flight attendant (an asset)
• Thorough understanding of Canadian Aviation Regulations standards and other Transport Canada publications
• Proficiency in Microsoft Office Suite
• Bilingualism, both oral and written